Delivery, collection and returns
Delivery within Kenya is charged by county and by the number of books. You always see the delivery charge before you pay.
Delivery in Kenya
The charge depends on your county and how many books you order. You see it in your basket before you pay.
Nairobi
Nairobi county
1 county
Nairobi
Around Nairobi
Counties bordering Nairobi
4 counties
Kiambu, Kajiado, Machakos, Murang'a
Rest of Kenya
All other counties, by courier
42 counties
Baringo, Bomet, Bungoma, Busia, Elgeyo-Marakwet, Embu, Garissa, Homa Bay, Isiolo, Kakamega, Kericho, Kilifi, Kirinyaga, Kisii, Kisumu, Kitui, Kwale, Laikipia, Lamu, Makueni, Mandera, Marsabit, Meru, Migori, Mombasa, Nakuru, Nandi, Narok, Nyamira, Nyandarua, Nyeri, Samburu, Siaya, Taita-Taveta, Tana River, Tharaka-Nithi, Trans Nzoia, Turkana, Uasin Gishu, Vihiga, Wajir, West Pokot
You receive an email with the courier's tracking reference when your order is dispatched.
Collection
A collection point is being arranged. Until it opens, please choose delivery.
Outside Kenya
Orders from outside Kenya open once card payments are available. Until then, please contact us and we will tell you when they open.
Payment
An order is confirmed only once the payment is confirmed. If a payment fails, you can try again from your order page. If money left your account for a failed payment, contact us with your order number.
Returns
If a book arrives damaged, has a printing fault, or is not the book you ordered, tell us within 7 days of receiving it, with your order number and a photo. We send a replacement at no cost, or refund the book and its delivery in full, whichever you prefer.
If you change your mind, you may return unused books in their original condition within 7 days of receiving them. Please contact us first. You pay the cost of sending them back, and we refund the price of the books once they reach us.
Refunds go back the way you paid, as the terms of sale explain.
Cancellations and refunds are covered in the terms of sale.
Contact
Contact details will be published here shortly. You can reach us through the enquiry form in the meantime.